Will My Warranty Be Void If I Use Remanufactured Toners?

Wednesday, January 11th, 2017

toner-bustProfit War Between Third Party Manufacturers & Printer Brand Companies

We’ve been doing this for almost 20 years now, and we’ve heard it all. The marketing departments at top printer companies like Hp, Brother and Epson have been trying to scare their customers away from using remanufactured computer printer cartridges for years. “They don’t work,” they might say or, “Remanufactured toner will break your printer.” Why would big companies like Lexmark and Xerox say such things if there weren’t a legitimate reason, right? Well, there is a reason why big printer brands want to discourage you from buying cheap refilled or remanufactured  cartridges, and it’s a pretty obvious one. If you buy toner from generic aftermarket third party manufacturers, you won’t need to buy the more expensive printer ink from the company that made your printer, meaning they lose money and profits.

Is Remanufactured Printer Ink Illegal or Against the Law? Magnuson Moss Warranty Improvement Act

Buying recycled toner cartridges is not illegal. In fact, thanks to the Magnuson Moss Warranty Improvement Act, it’s actually against the law for printer brands like Hp or Brother to void your printer warranty for buying or using compatible printer cartridges. The Magnuson Moss Warranty Improvement Act is an actual law that protects consumer rights in regards to manufacturer warranties, including desktop inkjet and laserjet printers. (In case you’re wondering, the law’s official name is “Magnuson Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Sections 2302.” ) Here’s an excerpt from the law that specifically applies to the use of generic or third party parts in name brand appliances.

“No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name.”

Does Using Remanufactured Toner Cartridges Legally Void a Printer Warranty?

There you have it: using and buying remanufactured printer toners is legal and cannot invalidate your printer warranty, no matter what the brand. So you know, there is an exception to this law, however. Using remanufactured printer ink is OK and a printer manufacturer cannot refuse to honor your warranty based on an alternative remanufactured ink cartridge being loaded into your computer printer. However, if your generic replacement printer ink cartridge appears to have directly caused the malfunction of your printer, your printer warranty may not be honored.

Recycled Printer Ink is Safe, Legal, Eco Friendly and Cheap

So you know, for a printer manufacturer to void your warranty, the burden of proof rests with the company. For this reason, it is advisable to return your printer for repair without the ink cartridges. (Why make it too easy for the repair company to come up with a “reason” to refuse to honor your warranty that fittingly for them all comes back to what kind of ink cartridge you used?) This happens all too often. Just remember to buy your remanufactured laser toner cartridges from a reputable dealer like Ink on the Spot.

Laser Toner Cartridge Question

Saturday, October 3rd, 2015

We receive this question periodically, but mainly over the colder months. Here’s the question in a nutshell:

Q: My toner seems to have run out, but it still feels heavy. Is there something wrong with my machine that it won’t take all the toner out of the cartridge?

A: Not at all. Sometimes toners will have an issue called bulking. It will happen during colder months when the machine isn’t used a lot, or just when the toner has been sitting unused in general. The toner can bulk up inside the hopper, basically it just clumps up and needs to be loosened. Simply take out your cartridge, hold it horizontally, then shake it back and forth horizontally (never vertically) to loosen up the bulked toner.

toner isn't printing

This method can also be used to get the very last drop of toner out of your laser toner cartridges when they truly have completely run out, and you haven’t a replacement cartridge on hand.

Hope that helps.